Your data | How Surname Switch handles your information

The short version

Where your data goes

Follow a single message from the moment you type to the moment it is gone.

You typeYour name change and the places to update, in your browser.

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We draftYour name and one organisation are used to write that single message.

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It is goneThe message comes back to you. Nothing from it is stored.

Your account numbers are typed on your device and used right there in your messages and forms - they are never sent to our servers or our AI. Your identity documents never enter this flow at all.

Our promises

Five things we commit to

We ask for the minimumOnly what the job in front of you actually needs, and every detail stays on your device. Nothing is collected for its own sake.
We never keep your IDWe do not ask you to upload your passport, licence, or certificates, and we never store copies of identity documents. You attach those yourself when you send.
Your details are cleared when you are doneYour details live in your own browser, not on our servers, so clearing them is one tap in the app and they are gone. We are not building a long term file on you.
We never sell or trade your dataYour information is used to help you change your name. That is the only thing it is ever for.
Encrypted in transit, never stored, never soldWhere we do handle your data in transit, it is encrypted the whole way. Nothing is kept on our servers afterwards, and nothing is ever sold or shared for marketing.

In more detail

What we collect, and why

We only collect the small set of details needed to build your plan and write your messages. That is your current name, the surname you are moving to, the state or territory you live in, whether you were born in Australia, and the organisations you want to update. That is enough to tell you whether you need a legal change and to write a clear notification to each place.

What we deliberately do not collect

We never see your account numbers. You type them on your own device and they are used right there, in your own messages and forms.
We do not ask you to upload identity documents. You attach your marriage certificate or proof yourself, directly to each organisation.
Your date of birth and address are only added to a message or form where the organisation genuinely needs them, on your device. They are never sent to our servers.

How the drafting works

When you ask us to write a message, your name and the organisation it is for are sent securely to our drafting service, which writes that one message and returns it to you. The drafting step is locked so it can only ever produce name change messages, and the details used to write it are not stored afterward. Your sensitive numbers stay with you the whole time.

Your rights

Because we hold so little and clear it when you are done, there is rarely anything to retrieve or delete. If you ever want to know what we hold or ask us to remove it, you can contact us and we will sort it promptly.

One honest note

This page describes how the product is designed to work. Our formal privacy policy is the binding version. We keep this plain English page matched to it, because you deserve to understand it without a law degree.

Care you can see

Build your plan knowing your details are handled the way you would want your own to be. Plans from $25.

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