Telstra name change
Go to Telstra's Change of Name Request form. Choose your evidence, enter your old and new name, upload your documents and submit.
Go to Telstra's Change of Name Request form at telstra.com.au/forms/change-of-name-request. Choose Option 1 (old ID plus new ID) or Option 2 (an Australian-issued name change document), enter your old and new name, upload and submit.
One request covers internet, mobile and home phone. Questions? Call 13 22 00.
Telstra updates your name through one online form. Go to telstra.com.au/forms/change-of-name-request, then enter your old and new name.
Choose your evidence, upload your documents and submit. There is no branch visit needed, and one request covers internet, mobile and home phone.
Telstra accepts two kinds of evidence:
Married or changed your name overseas? Your document does not qualify for Option 2, so use Option 1 instead. Your account number is at the top of your bill or in the My Telstra app. Stuck? Call 13 22 00.
Surname Switch does not hand you a generic list. You pick your real internet and mobile carrier. If Telstra covers both, your plan shows Telstra by name for each, next to your real bank and super fund, in the right order.
Telstra sits in the home and utilities phase, after your photo ID, government and money updates. One Telstra account often covers internet, mobile and home phone, so the same steps apply across your services.
Would rather write a message than fill in Telstra's form? On the Powered plan, tap Draft my email on your Telstra card.
AI writes a clear, polite name change message. Telstra has no published support email on our records, so it opens with the address blank, ready for you to fill in, or to use as a script in My Telstra live chat.
You review it, then copy it or open it straight in Mail, Gmail or Outlook, and send it yourself. Your details stay on your device, never on our servers.
At a glance
Every part of a Telstra name change, the channel it uses, and what you need for it.
| What you are doing | How you do it | What you need |
|---|---|---|
| Changing the name on your account | Change of Name Request form | At telstra.com.au/forms/change-of-name-request. Enter your old and new name, choose your evidence, upload and submit. |
| Evidence, Option 1 | Old ID plus new ID | A copy of an ID in your old name and a copy of an ID in your new name. |
| Evidence, Option 2 | An Australian-issued document | A marriage certificate, change of name certificate or deed poll, issued in Australia. Issued overseas? Use Option 1 instead. |
| Services covered | One request | Updates internet, mobile and home phone together under the account. |
| Finding your account number | Your bill or the app | At the top of your Telstra bill, or in the My Telstra app. |
| Questions | Phone 13 22 00 | Telstra's customer line. |
| Sending a message instead | Surname Switch plan | On the Powered plan, AI drafts a name change message. No published Telstra email is on file, so you address and send it yourself. |
Last updated 27 September 2026. Compiled from Telstra's own pages, checked 27 September 2026. Processes change, so confirm with Telstra if anything looks different. Not affiliated with Telstra.
Internet and mobile are among the easier updates, so your plan leaves Telstra until the home and utilities phase.
By then your ID and money are sorted: your bank, such as Commonwealth Bank, and super fund, such as AustralianSuper. Government records, such as Medicare and the electoral roll, and your energy retailer, such as Origin Energy, come before it too.
Married in Australia? Your marriage certificate is proof, no separate legal step (see our marriage guide). Choosing a brand new name? See our deed poll guide. Going back to a former name? See our divorce guide.
Telstra is one stop of many. Surname Switch builds one ordered checklist with your real bank, super fund, energy retailer and telco. It points you to the right form and drafts a message where one helps.
See what each plan includes. Your details stay on your device, never on our servers. The full checklist lives in our name change checklist.
Telstra name change questions
Straight answers to what people ask about changing their name with Telstra.
Go to Telstra's Change of Name Request form at telstra.com.au/forms/change-of-name-request. Choose your evidence, enter your old and new name, upload your documents and submit.
Telstra gives you two options. Option 1 is a copy of an ID in your old name plus a copy of an ID in your new name. Option 2 is an official document showing your name changed, such as a marriage certificate, change of name certificate or deed poll, issued in Australia.
Telstra's Option 2 document must be issued in Australia. If your name change document is from overseas, use Option 1 instead: upload a copy of your old ID and a copy of your new ID.
Yes. One Change of Name Request updates the name on your Telstra account, which covers internet, mobile and home phone together.
Your Telstra account number is at the top of your Telstra bill, or in the My Telstra app.
Telstra is on 13 22 00 if you have questions about updating your name.
Yes, on the Powered plan. Tap Draft my email on your Telstra card and AI writes a name change message. Telstra has no published support email on our records, so it opens ready for you to address and send yourself, or use it as a script for live chat. You review it, then copy it or open it in Mail, Gmail or Outlook.
Your forms found for you, every message drafted with AI, and one ordered checklist of your actual companies. Your details stay on your device. Plans from $25.
Get StartedKeep going